Shipping

How long does it take to PROCESS invitation and coordinated orders?

The order will be processed and shipped within 15 working days, which will be calculated from the moment the preview is confirmed and the payment is registered. If you are in a hurry to receive your order, you can use the Last Minute service that allows you to choose how many days you want to receive your order. To learn more, click here.

How can I receive the goods if I am often away from home?

The goods can be delivered to the address you prefer and where there is someone who can receive the package.

- If the courier does not find you on the first attempt, he will leave a notice with a telephone number to contact for the redelivery of the package.

- If you are absent on the third attempt, the package will remain in storage for five days at the courier branch in your area. After this period, the package will be sent back to us. In this case, to send the package back to you, we will have to charge you the additional shipping costs.

What should I do if my package is left in storage at the courier's branch?

You must contact our courier and provide the tracking number for your order that we sent you by email.

If the goods have already been shipped, how can I have them delivered to another address? (to be entered once arrangements have been made with the courier)

You can indicate a different address by contacting our courier and provide the tracking number for your order that we sent you by email

If I leave my telephone number, will the courier call me?

When you write the contact details for the shipment, it is a good idea to leave a telephone number (preferably a mobile) in case the courier needs to contact you (even if they don't necessarily do so).

How do I know that I am about to receive the package?

The day we ship your package, you will receive an email notification. You should receive the goods within 48 working hours of this notification. If this does not happen, contact our courier immediately. You will need to communicate to the operator the tracking number associated with the shipment of your package that you can find in the description of your order by accessing the reserved area of ​​our site

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Do you have any stores where I can buy your invitations and all your coordinated items?

Yes, you can come to our showroom, by appointment located in Anzio, Via Antium 6.

How can I get a quote for the items I am interested in?

You can calculate the quote online directly from the page of the chosen product. Shipping costs will be added to the total cost, as the only additional cost. Printing costs are included in the price of the items.

What does the quote that is calculated online include?

The quote is the actual cost of the order already including material, graphics, printing and VAT. You can view it on the page of the model you are interested in. On this page you can also calculate the shipping costs that will be added to the quote.

What should I do if there is a printing error in the material that arrives at my home?

Invitations present in the catalog:

If the error was already present in the attachment to the last email, the one confirming the preview, the damage is not attributable to us. As reported on our website and in the text of the email we sent you with the preview, before confirming the order and sending it to be processed you must communicate the corrections relating to all the tickets in the attachment.

IT IS THEREFORE VERY IMPORTANT TO READ ALL THE DATA THAT RESULTS FROM THE PREVIEW SENT BY EMAIL.

If the preview does not contain any typos but the material still arrives with printing errors, the items will be reprinted at our expense. However, we ask you to let us know of any error within 48 hours of receiving the package and to send us a photo demonstrating the inaccuracy of the material delivered to you at info@missprint.it.

Invitations ordered via the configurator:

At the time of purchase you will be shown a graphic layout of the invitation created. Please carefully check all the data before confirming the print and completing the order. Any errors will not be attributable to us.

Is it possible to purchase only the envelopes? (to be verified)

Yes, it is possible to place an order for only the envelopes. To do so, you will only have to enter the quantities relating to the envelopes on the page of the model you are interested in.

Your order will be processed in times shorter or equal to the normal processing deadlines based on the availability in stock of the envelopes you have chosen. Normally, if the envelopes are available, the material will be shipped to you within four or five days from the date of payment.

How can I contact you?

For general information you have several tools available: the contact page of our website, call 0697846504, our Facebook page, our Instagram page Missprint officina Grafica and by email to info@missprint.it.

Samples

Can I request more than one free sample?

Yes, you can receive 2 free paper samples that can be requested directly from our website. Here free sample you can find all the information you need to know how to order the samples. The deck of cards will also be sent together with the sample. Sending the paper sample has a shipping cost. Otherwise you can request a free digital sample, personalized with all the data that will be sent to you by email.

How do you ship the samples?

The paper sample (or samples) will be sent by courier at a cost of € 8.00

The digital sample is free.

Why haven't the samples arrived yet?

Can I request the samples printed with the color and font that I prefer?

No, the samples are standard, they cannot be customized even if requested for a fee. The sample sent is used to see the type of paper used and the print quality. It is possible to receive the personalized invitation at home in the color and font you prefer only by placing a minimum order of 8 pieces for each item you need. Otherwise you can request a free digital sample, personalized with all the data that will be sent to you by email.

Can I request a free sample of the coordinated items on the site?

No, there are no free samples for the coordinated items. To be able to view them you can Place a minimum order of 4 pieces of each item you need.

Invitations and Coordinated Items

Can I order more than one model of invitations? If so, will they be sent to me together?

Yes, it is possible, but you will have to insert the different models within the same order so that the shipment is unique. You can request a maximum of 2.

Can I purchase only the confetti tickets?

Can I purchase only the confetti tickets?

Can I change the color of the envelopes on the invitation?

Yes, it is possible, but the same colors may not be available for the various envelope formats. All invitations that include colored envelopes can also be made by replacing the colored envelope with one that matches the color of the paper on which the invitation is printed.

Yes, it is possible, but the same colors may not be available for the various envelope formats. All invitations that include colored envelopes can also be made by replacing the colored envelope with one that matches the color of the paper on which the invitation is printed.

Yes, the design must be sent with a high print resolution in PDF. In this case you will have to contact us directly at info@missprint.it or through the contact section. This is a paid service and their cost will be calculated based on the type of work to be done on the image and will be added to the total order.

Can I customize the invitation and coordinated templates on the site?

Yes, it is possible, there are free changes and others that are paid. The first ones are made directly on the site at the time of the order procedure, the second ones must be communicated in the notes and comments box found on the page for compiling the article and require an additional cost for customization that will be added to the total of the order, or by clicking on the customize box.

Free changes can be requested in the customize area; for the Boutique section they are the following:

- Change of font color, choosing from those proposed in the customize section.

- Choice of paper; selecting from those proposed in the customize section.

Paid changes are:

- Adapt the graphics of a model to the format of another model;

- integrate an image provided by you with the graphics and format of a model;

- request changes that involve us creating a new design or graphic.

The costs of paid changes normally range from a minimum of €15 to a maximum of €90 and will be calculated based on the time and type of work to be done on the model. They will therefore be communicated when we send you the preview.

Can I print the map with directions to the reception?

Yes, a ticket is usually added to the invitation. In the catalog you will find the additional card item and send us the map drawing provided by you in JPG or AI or TIF at a later time, after placing the order, it must be sent with a high print resolution and with a minimum format of 10 cm. In the event that we were to design the map ourselves, a cost of € 35.00 must be added to the total cost of the estimate for the map drawing and sending the instructions necessary to develop the drawing. The tableau is the semi-rigid card on which the arrangement of the guests on the tables in the room is specified, which is normally placed at the entrance to the room.

Is it possible to print the address of my guests on the envelopes?

Yes. You will have to send us the names of the guests in an Excel file. This modification is subject to a fee and the additional cost will be calculated based on the number of envelopes to be printed and the characteristics of each type of envelope.

Can I print the invitations and coordinates in different languages?

Yes, you can print the invitations in different languages. You will have to order the total number of items you need and then fill out the form in your language. In the notes box specify the quantity of items we need to print for each language. Then send us the foreign text in word/pdf/txt format in an email after the order. This is a free service only if the text is provided by you.

Can I write both the announcement for the baptism and the wedding in one invitation or have the child announce the parents' marriage?

Yes, you can choose any invitation template and write the announcement for both ceremonies

When I am entering the data for the invitation, do I always have to fill in all the mandatory fields?

Yes, it is always necessary to fill in all the mandatory fields correctly even when it seems unnecessary (for example the surnames of the bride and groom).

Payments

Do I have to pay for orders in advance?

Yes, for all payment methods you will have to make the payment after confirming the order preview. The preview of the purchased model with the data you provided will be sent later.

If I choose the "cash on delivery" method, how can I pay the courier?

THE CASH ON DELIVERY METHOD is NOT allowed

If I choose the bank transfer method, where do I find the data?

You will be sent an email, upon order confirmation, with all the data needed to make the payment

What is PayPal?

It is an online credit card payment system used all over the world. You can get more information by clicking here.

What is the recommended payment method?

It is by credit card. It is the fastest and cheapest method. As soon as you pay we will be notified in real time of the payment made and we will proceed immediately with the processing of your order.